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Spyware.StaffCop

Friday, June 27 2008

Symantec Security Response

http://www.symantec.com/business/security_response/index.jsp

Spyware.StaffCop

Updated: February 13, 2007 11:48:53 AM
Type: Spyware
Risk Impact: High
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows CE, Windows Me, Windows NT, Windows Server 2003, Windows XP

SUMMARY

Behavior


Spyware.StaffCop is a spyware program that monitors various activities on a computer in real-time. The risk captures screenshots and logs lists of currently running applications and Web sites visited.

Symptoms


Your Symantec program detects Spyware.StaffCop

Transmission


This security risk must be manually installed.

Protection

  • Initial Rapid Release version March 9, 2006
  • Latest Rapid Release version June 14, 2008 revision 017
  • Initial Daily Certified version March 9, 2006
  • Latest Daily Certified version June 14, 2008 revision 016
  • Initial Weekly Certified release date March 15, 2006

Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.

TECHNICAL DETAILS


When Spyware.StaffCop is installed it performs the following actions:

  1. Creates the following files:

    • %UserProfile%\Desktop\StaffCop.lnk
    • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\StaffCop\Help.lnk
    • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\StaffCop\Report Wizard.lnk
    • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\StaffCop\StaffCop on the Web.lnk
    • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\StaffCop\StaffCop.lnk
    • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\StaffCop\Uninstall StaffCop.lnk
    • %ProgramFiles%\StaffCop\Agent.exe
    • %ProgramFiles%\StaffCop\license.rtf
    • %ProgramFiles%\StaffCop\logo.gif
    • %ProgramFiles%\StaffCop\msvcr71.dll
    • %ProgramFiles%\StaffCop\ReportWizard.exe
    • %ProgramFiles%\StaffCop\RWRes.dll
    • %ProgramFiles%\StaffCop\SCRes.dll
    • %ProgramFiles%\StaffCop\StaffCop.chm
    • %ProgramFiles%\StaffCop\StaffCop.exe
    • %ProgramFiles%\StaffCop\StaffCop.url
    • %ProgramFiles%\StaffCop\templates\Body2Menu.html
    • %ProgramFiles%\StaffCop\templates\Body3Menu.html
    • %ProgramFiles%\StaffCop\templates\FooterGlobalApp.html
    • %ProgramFiles%\StaffCop\templates\FooterGlobalIE.html
    • %ProgramFiles%\StaffCop\templates\FooterMenu.html
    • %ProgramFiles%\StaffCop\templates\FooterMenu2.html
    • %ProgramFiles%\StaffCop\templates\FooterOneCompApp.html
    • %ProgramFiles%\StaffCop\templates\FooterOneCompIE.html
    • %ProgramFiles%\StaffCop\templates\FooterOneDayApp.html
    • %ProgramFiles%\StaffCop\templates\FooterOneDayIE.html
    • %ProgramFiles%\StaffCop\templates\FooterOneDayLog.html
    • %ProgramFiles%\StaffCop\templates\HeaderGlobalApp.html
    • %ProgramFiles%\StaffCop\templates\HeaderGlobalIE.html
    • %ProgramFiles%\StaffCop\templates\HeaderMenu.html
    • %ProgramFiles%\StaffCop\templates\HeaderMenu2.html
    • %ProgramFiles%\StaffCop\templates\HeaderOneCompApp.html
    • %ProgramFiles%\StaffCop\templates\HeaderOneCompIE.html
    • %ProgramFiles%\StaffCop\templates\HeaderOneDayApp.html
    • %ProgramFiles%\StaffCop\templates\HeaderOneDayIE.html
    • %ProgramFiles%\StaffCop\templates\HeaderOneDayLog.html
    • %ProgramFiles%\StaffCop\templates\index.html
    • %ProgramFiles%\StaffCop\templates\logo.gif
    • %ProgramFiles%\StaffCop\templates\style.css
    • %ProgramFiles%\StaffCop\unins000.dat
    • %ProgramFiles%\StaffCop\unins000.exe
    • %ProgramFiles%\StaffCop\user.dat
    • %ProgramFiles%\StaffCop Agent\Agent.exe
    • %ProgramFiles%\StaffCop Agent\msvcr71.dll
    • %ProgramFiles%\StaffCop Agent\unins000.dat
    • %ProgramFiles%\StaffCop Agent\unins000.exe
    • %Windir%\csrss.exe
    • %System%\CSRSS\abc.pi
    • %System\TTlog.txt

      Notes:
    • %UserProfile% is a variable that refers to the current user's profile folder. By default, this is C:\Documents and Settings\[CURRENT USER] (Windows NT/2000/XP).
    • %SystemDrive% is a variable that refers to the drive on which Windows is installed. By default, this is drive C.
    • %ProgramFiles% is a variable that refers to the program files folder. By default, this is C:\Program Files.
    • %Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows or C:\Winnt.
    • %System% is a variable that refers to the System folder. By default this is C:\Windows\System (Windows 95/98/Me), C:\Winnt\System32 (Windows NT/2000), or C:\Windows\System32 (Windows XP).

  2. Drops the following legitimate file:

    %Windir%\msvcr71.dll

  3. Creates the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\StaffCop Agent_is1
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\StaffCop_is1
    HKEY_LOCAL_MACHINE\SOFTWARE\StaffCop
    HKEY_CURRENT_USER\Software\StaffCop

  4. Adds the following registry entry

    "Staffcop Scheduler" ="%Program Files%\StaffCop\scheduler.exe"

    to the subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    so that it is executed every time Windows starts.

  5. Creates the following services so that it is executed every time Windows starts:

    • StaffCop Service
    • csrss.exe

  6. Gathers confidential information from the compromised computer and stores it in the following folder:

    %System%\CSRSS

  7. Captures screenshots and stores them as the following:

    %System%\CSRSS\SS\[DATE AND TIME].tts


    Note: [DATE AND TIME] is the date and time that the screenshot was taken in the format [YEAR][MONTH][DAY][HOUR][MINUTE][SECOND].

  8. The gathered information can be viewed over the local network.


REMOVAL


The following instructions pertain to all Symantec antivirus products that support security risk detection.
  1. Update the definitions.
  2. Run a full system scan.
  3. Delete any values added to the registry.
For specific details on each of these steps, read the following instructions.

1. To update the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.


2. To run the scan
  1. Start your Symantec antivirus program, and then run a full system scan.
  2. If any files are detected, and depending on which software version you are using, you may see one or more of the following options:

    Note: This applies only to versions of Norton AntiVirus that support security risk detection. If you are running a version of Symantec AntiVirus Corporate Edition that supports security risk detection, and security risk detection has been enabled, you will only see a message box that gives the results of the scan. If you have questions in this situation, contact your network administrator.
    • Exclude (Not recommended): If you click this button, it will set the risk so that it is no longer detectable. That is, the antivirus program will keep the security risk on your computer and will no longer detect it to remove from your computer.

    • Ignore or Skip: This option tells the scanner to ignore the risk for this scan only. It will be detected again the next time that you run a scan.

    • Cancel: This option is new to Norton Antivirus 2005. It is used when Norton Antivirus 2005 has determined that it cannot delete a security risk. This Cancel option tells the scanner to ignore the risk for this scan only, and thus, the risk will be detected again the next time that you run a scan.

      To actually delete the security risk:
      • Click its file name (under the Filename column).
      • In the Item Information box that displays, write down the full path and file name.
      • Then use Windows Explorer to locate and delete the file.

    • Delete: This option will attempt to delete the detected files. In some cases, the scanner will not be able to do this.
      • If you see a message, "Delete Failed" (or similar message), manually delete the file.
      • Click the file name of the risk that is under the Filename column.
      • In the Item Information box that displays, write down the full path and file name.
      • Then use Windows Explorer to locate and delete the file.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the risk may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

3. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. Read the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit

    Then click OK.

    Note: If the registry editor fails to open the risk may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  3. Navigate to the subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

  4. In the right pane, delete the value:

    "Staffcop Scheduler" ="%Program Files%\StaffCop\scheduler.exe"

  5. Navigate to and delete the following subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\StaffCop Agent_is1
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\StaffCop_is1
    HKEY_LOCAL_MACHINE\SOFTWARE\StaffCop
    HKEY_CURRENT_USER\Software\StaffCop

  6. Exit the Registry Editor.





Read More:
Spyware.StaffCop
Also See:
Spyware.StarLogger
Spyware.LightLogger
Spyware.MsnSniffer
Spyware.SpyPal
Spyware.MailRedirector