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Trackware.SmartShopper

Friday, June 27 2008

Symantec Security Response

http://www.symantec.com/business/security_response/index.jsp

Trackware.SmartShopper

Updated: May 1, 2007 8:42:52 AM
Type: Trackware
Risk Impact: Low
Systems Affected: Windows 98, Windows 95, Windows XP, Windows Me, Windows NT, Windows Server 2003, Windows 2000

SUMMARY

Behavior

Trackware.SmartShopper tracks Web sites visited and presents offers in the browsers side bar. It also records the URLs of visited Web sites and sends this information to a predetermined server.

Protection

  • Initial Rapid Release version February 15, 2006
  • Latest Rapid Release version June 14, 2008 revision 017
  • Initial Daily Certified version February 15, 2006
  • Latest Daily Certified version June 14, 2008 revision 016
  • Initial Weekly Certified release date December 15, 2005

Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.

TECHNICAL DETAILS

When Trackware.SmartShopper is installed, it does the following:

  1. Installs a Browser Helper Object in %ProgramFiles%\SmartShopper\Bin\[VERSION NUMBER]\SmrtShpr.dll

    Note: %ProgramFiles% is a variable that refers to the program files folder. By default, this is C:\Program Files.

  2. Adds some or all of the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{064C57B4-B9EC-425F-B9B3-BCEFFEEA74D9}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{137E6E5E-A205-4657-A49F-1AB865787089}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2260D608-C844-435D-90FD-DC16CFA577F2}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2BA1C226-EC1B-4471-A65F-D0688AC6EE3A}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BA286393-AB4C-F98A-9363-28BA4CAB8AF9}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BCEB373D-A35A-4200-BD43-8586CD9DFAE7}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F688300D-5598-4368-94F1-83E74BFB010B}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{08AA0598-6A23-4364-9BF4-6D5F57F42993}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{7818B6D4-A9B1-4A67-98B6-073A0D2F4192}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B0E8C398-DABE-4CE1-B4D9-ED43B64923F5}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C7F127DF-8877-4E1E-A196-FBBECBC5BC6D}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EBA0D3C9-F019-4DB2-861C-FD373D26F6E5}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PSClient.PSExecuter
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PSClient.PSExecuter.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.HbAx
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.HbAx.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.HbInfoBand
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.HbInfoBand.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.IEButton
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.IEButton.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.IEButtonA
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.IEButtonA.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.SmrtShprCtl
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.SmrtShprCtl.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{2615F050-9C18-4267-B711-8E3687DC0145}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{CA295D63-514A-4ED0-9B5F-640890F2366B}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{CB0D9D8C-535E-4352-BA8F-65C3C8676612}
    HKEY_LOCAL_MACHINE\SOFTWARE\ShopperReports
    HKEY_USERS\S-1-5-21-1960408961-507921405-725345543-500\Software\ShopperReports
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0774F696-D801-4C18-81A7-A3A32B8BEF19}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1E6AC766-9094-4BCF-ABD3-39E2EAEA5FCD}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2178C864-B8BC-41AE-A1FB-EB6A32F87EB1}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2A8A997F-BB9F-48F6-AA2B-2762D50F9289}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{454B4812-E572-4703-A1BB-63490809EAC0}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{580A1F3F-89B4-433B-BBDB-B97AEB13F3FC}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{34F4D917-31E4-464C-B8B3-84C1CE76B395}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{3F6DA8BB-3E45-44E2-B494-C55BEAF3B41E}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{8578D35E-C6C0-4808-9A80-0F6C29A2C423}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{BC190DA5-0187-4D99-B3AC-6C45EA1B9324}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{842D315A-7E1E-448B-96E8-9E76D1820BE2}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{B5901229-25CC-43C9-B604-3BB6AC2B48A5}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{C83DAED4-0611-4F7A-978E-7FEAFCB2F91B}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\RprtsPSClient.PSExecuter
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\RprtsPSClient.PSExecuter.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbAx
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbAx.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbCommBand
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbCommBand.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbInfoBand
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbInfoBand.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.IEButton
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.IEButton.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.IEButtonA
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.IEButtonA.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.SmrtShprCtl
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.SmrtShprCtl.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{946B3E9E-E21A-49c8-9F63-900533FAFE14}
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{E77EDA01-3C56-4a96-8D08-02B42891C169}
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2A8A997F-BB9F-48F6-AA2B-2762D50F9289}
    HKEY_USERS\S-1-5-21-1960408961-507921405-725345543-500\Software\Microsoft\Internet Explorer\Explorer Bars\{2178C864-B8BC-41AE-A1FB-EB6A32F87EB1}
    HKEY_USERS\S-1-5-21-1960408961-507921405-725345543-500\Software\Microsoft\Internet Explorer\Explorer Bars\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}

  3. Contacts some of the following Web sites:

    • shopperreports.com
    • dynamic.shopperreports.com
    • cs.shopperreports.com
    • code.shopperreports.com
    • reports.shopperreports.com
    • vip-farm2.shopperreports.com

  4. Sends information about search queries to the following URL:

    cs.shopperreports.com/SmartShopper/shopperreports.aspx

REMOVAL

The following instructions pertain to all Symantec antivirus products that support security risk detection.
  1. Update the definitions.
  2. Run a full system scan.
  3. Delete any values added to the registry.
For specific details on each of these steps, read the following instructions.

1. To update the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.


2. To run the scan
  1. Start your Symantec antivirus program, and then run a full system scan.
  2. If any files are detected, and depending on which software version you are using, you may see one or more of the following options:

    Note: This applies only to versions of Norton AntiVirus that support security risk detection. If you are running a version of Symantec AntiVirus Corporate Edition that supports security risk detection, and security risk detection has been enabled, you will only see a message box that gives the results of the scan. If you have questions in this situation, contact your network administrator.
    • Exclude (Not recommended): If you click this button, it will set the risk so that it is no longer detectable. That is, the antivirus program will keep the security risk on your computer and will no longer detect it to remove from your computer.

    • Ignore or Skip: This option tells the scanner to ignore the risk for this scan only. It will be detected again the next time that you run a scan.

    • Cancel: This option is new to Norton Antivirus 2005. It is used when Norton Antivirus 2005 has determined that it cannot delete a security risk. This Cancel option tells the scanner to ignore the risk for this scan only, and thus, the risk will be detected again the next time that you run a scan.

      To actually delete the security risk:
      • Click its file name (under the Filename column).
      • In the Item Information box that displays, write down the full path and file name.
      • Then use Windows Explorer to locate and delete the file.

    • Delete: This option will attempt to delete the detected files. In some cases, the scanner will not be able to do this.
      • If you see a message, "Delete Failed" (or similar message), manually delete the file.
      • Click the file name of the risk that is under the Filename column.
      • In the Item Information box that displays, write down the full path and file name.
      • Then use Windows Explorer to locate and delete the file.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the risk may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
    3. To delete the value from the registry
    Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. Read the document: How to make a backup of the Windows registry.
    1. Click Start > Run.
    2. Type regedit

      Then click OK.

      Note: If the registry editor fails to open the risk may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

    3. Navigate to and delete the following subkeys:

      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{064C57B4-B9EC-425F-B9B3-BCEFFEEA74D9}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{137E6E5E-A205-4657-A49F-1AB865787089}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2260D608-C844-435D-90FD-DC16CFA577F2}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2BA1C226-EC1B-4471-A65F-D0688AC6EE3A}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BA286393-AB4C-F98A-9363-28BA4CAB8AF9}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BCEB373D-A35A-4200-BD43-8586CD9DFAE7}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F688300D-5598-4368-94F1-83E74BFB010B}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{08AA0598-6A23-4364-9BF4-6D5F57F42993}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{7818B6D4-A9B1-4A67-98B6-073A0D2F4192}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B0E8C398-DABE-4CE1-B4D9-ED43B64923F5}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C7F127DF-8877-4E1E-A196-FBBECBC5BC6D}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EBA0D3C9-F019-4DB2-861C-FD373D26F6E5}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PSClient.PSExecuter
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PSClient.PSExecuter.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.HbAx
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.HbAx.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.HbInfoBand
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.HbInfoBand.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.IEButton
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.IEButton.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.IEButtonA
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.IEButtonA.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.SmrtShprCtl
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SmartShopper.SmrtShprCtl.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{2615F050-9C18-4267-B711-8E3687DC0145}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{CA295D63-514A-4ED0-9B5F-640890F2366B}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{CB0D9D8C-535E-4352-BA8F-65C3C8676612}
      HKEY_LOCAL_MACHINE\SOFTWARE\ShopperReports
      HKEY_USERS\S-1-5-21-1960408961-507921405-725345543-500\Software\ShopperReports
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0774F696-D801-4C18-81A7-A3A32B8BEF19}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1E6AC766-9094-4BCF-ABD3-39E2EAEA5FCD}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2178C864-B8BC-41AE-A1FB-EB6A32F87EB1}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2A8A997F-BB9F-48F6-AA2B-2762D50F9289}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{454B4812-E572-4703-A1BB-63490809EAC0}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{580A1F3F-89B4-433B-BBDB-B97AEB13F3FC}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{34F4D917-31E4-464C-B8B3-84C1CE76B395}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{3F6DA8BB-3E45-44E2-B494-C55BEAF3B41E}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{8578D35E-C6C0-4808-9A80-0F6C29A2C423}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{BC190DA5-0187-4D99-B3AC-6C45EA1B9324}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{842D315A-7E1E-448B-96E8-9E76D1820BE2}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{B5901229-25CC-43C9-B604-3BB6AC2B48A5}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{C83DAED4-0611-4F7A-978E-7FEAFCB2F91B}
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\RprtsPSClient.PSExecuter
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\RprtsPSClient.PSExecuter.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbAx
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbAx.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbCommBand
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbCommBand.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbInfoBand
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.HbInfoBand.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.IEButton
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.IEButton.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.IEButtonA
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.IEButtonA.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.SmrtShprCtl
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShprRprts.SmrtShprCtl.1
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{946B3E9E-E21A-49c8-9F63-900533FAFE14}
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{E77EDA01-3C56-4a96-8D08-02B42891C169}
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2A8A997F-BB9F-48F6-AA2B-2762D50F9289}
      HKEY_USERS\S-1-5-21-1960408961-507921405-725345543-500\Software\Microsoft\Internet Explorer\Explorer Bars\{2178C864-B8BC-41AE-A1FB-EB6A32F87EB1}
      HKEY_USERS\S-1-5-21-1960408961-507921405-725345543-500\Software\Microsoft\Internet Explorer\Explorer Bars\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}

    4. Exit the Registry Editor.


    Read More:
    Trackware.SmartShopper
    Also See:
    Trackware.SafeScreen
    Trackware.SearchTerms
    Trackware.Rewardnet
    Trackware.BarBrowser
    Trackware.ProSearch